Poor service

I irder replacement card via app. I recieve sms to collect. Upon collection. I was told the card is not reflecting on my profile They couldnt create a pin. They phone call Centre. I was told to wait 24hrs and try use the card. I got sms to collect the new card again. Again samething. I am told told because the system is updated. On old system the card is appearing. I know have two Cheque Cards which are not working