Poor service

<p>It was today at 11:30 where I went into Standard bank to be serviced at Musgrave as I had recieved an SMS that the card I was currently using was expiring. As per usual protocol I was asked to be seated at the enquiries queue of which I had no problem doing, I was then serviced by a lady.... which her attitude was warm and calm, I then explained to her the reason of my visit and what I had been advised to bring to change my expired card, she then quickly rushed me to a register they sign for sales and printed my name on it, then I was asked to be seated to wait to be serviced by a sales consultant so that I would fully understand how my card works, for that minute of a second I was happy that my enquery was bieng sorted and that I would be seen to by a professional only to my baffled surprise when I took my seat it was 11:30, the enquiries consultant had pleaded with one of the sales consultants earlier on to assist me of which her response was she was rushing off to lunch which I understood, but 30 minutes passed to an hour and no service was rendered to me neither was I asked even once if I was serviced yet or not I am appalled in the manner of which customers are treated at this branch, the staff kept passing me without question. The sales consultant who was on duty at the time was only attending to his what we call ' regular clients' and overlooking the fact that I was also sitting waiting to be serviced from 11:30 till 1pm no service .. and I am still waiting the systems are 100% online but the staff does not seem to be bothered with us customers, seeking help. </p>