POOR SERVICE

I'm a new client to standard bank quite concerned of the turn the Banks communication processes,THERE IS NONE,when you call the call centre for a follow up,there is no update and you are told the consultant who assisted you is not available they will leave a message for them to call back ,todate no call,we are living in an error where everything is instant (real time)not with standard Bank,Im even thinking of cancelling and going to another bank who can provide me the service and product in no time as offered ,but what if my card is on the way to the Branch for pick up...I don't know no one knows, they don't have a tracking system ….Utterly disappointed...the Call Centre AGENTS are the worst they don't know anything...no one can trace how far with my request....sad indeed