Poor Service

<p>On 17 Feb I visited the Umhlange Branch to open a Kid's bank account</p> <p>the receptionist checked my documents and I was turned away as I did not carry my childs original birth certificate (I have certified copies )</p> <p> </p> <p>Exactly a week later (22 feb 17), I arrived after school with my daughter and documents.</p> <p>(original brith cert)</p> <p>After waiting for 20 mins (from 1500)got to a consulatant.</p> <p>Who informed me that my proof of residence was not acceptable.</p> <p>I explained to her that I arrived a week ago and all documents was in order and I only needed original brith cert.</p> <p>My proof of residence was less than 2 weeks old. However they wanted the full Policy documents and my Cell Phone statement (all 5 pages) I carried first page. </p> <p>This had my address etc.</p> <p>The consultants were busy chit chatting for about 15 minutes before they attened to us yet they had no clients with them</p> <p>Had they attened to me ealrier I could have avoied traffic etc.</p> <p>Incompetence of staff at this branch.</p> <p> </p> <p>No Manager/supervisor to assist</p> <p> </p> <p>I am with Standard Bank Private banking.</p> <p>Really disappointing service</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>T</p> <p> </p> <p> </p>