Poor Service

<p>I would like to express my disappointment in Standard bank for pathetic servives.</p> <p>i have been a Standard Bank client for a long time and had a access account/check account. When i went in to have my details updated the consultant then advised me at the time I need to upgrade my account, which I said was fine. after sitting with the consultant I was informed my account was honded to ***** department, which immediately became a concern. When I contacted the ***** department I was told there was nothing referred to them, this has now been going on for 2 weeks, and zI don't know what to do anymore, the consultant who told me its with ***** department for new accounts but she cannot get through to anyone, for 2 weeks?????? I then made a point og oing into the branch this morning to have this sorted, I saw the consultant who i must say is very friendly and tried to assist in every possible way, she called the new accounts ***** department, and after being on hold for 31 minutes I then decided to leave the branch because I can't sit there and wait for someone to answer the phone to sort out my account, and as per the consultant she showed me this is what happens and I believe her because I witnessed first hand. I now need to know what is going on, I am extremely disappointed in this service levels as I don't expect this kind of service having to wait 2 weeks to find out whats happening regarding my account.</p>