MG
Muziwandile G

1 reviews | Active since Oct 2021

25 Sept 2024, 16:55

Poor service

I made onto their home loan account with the intention of settling my bond. This was done in August 2024. I'm now made to run around between Absa and them to resolve and reverse the money to the correct account. None knows what needs to be done.

0
Replies (4)
Standard Bank
Standard Bank's reply25 Sept 2024, 17:00
Official
Hi Muziwandile

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
MG
Muziwandile G's update25 Sept 2024, 21:37
Reviewer Update
Looking forward. A resolution will do for me. Nothing more or less.
Standard Bank
Standard Bank's reply25 Sept 2024, 22:22
Official
Our team will keep in touch Muziwandile.
Standard Bank
Standard Bank's reply03 Oct 2024, 12:04
Official
Good day Muziwandile 

We hope you're well.  Our team made three attempts to reach you on your mobile and sadly could not get hold of you. You received the email with feedback from our team. Kindly check your email correspondence. In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team ***