1 reviews | Active since Feb 2017
Poor service!!!!!!
<p>I app**** for a blue bin master card with Standard bank four years ago. I did not recieve the card as I was sent back and forth to different banks to collect the card till I decided that I did not need it anymore and asked them to cancel it. After a few months I was told to pay the credit card which I did not recieve and if I did not pay this matter will be handed over to the attorneys, which ended up been handed to them. I asked how do I clear my name as I do not know what to do cause I had not recieved it. I was told to go to the police station, make an affidavit, get my ID copy certified, have my signature on a blank piece of paper(three times) and get a stamp from the police station on all of those documents, which I did and faxed at the bank. I faxed and emailed these copies countless times as they kept calling and asking for the same thing and even saying I had to pay the credit card. Last month I tried to open a credit card but with no success because of this matter. I then decided to phone standard bank(January) and asked them to fix this matter which they said I should give them 7 to 21 working days to get my name cleared from the ITC (Trans union),they will send a request to ICT since my name is cleared from thier side . I phone again (Febuary) to ask if it has been cleared but they told me it hasnt been cleared and I should phone ITC (Trans union) which I did and they said they havent recieved confirmation from Standard bank to do so and till then there is nothing they can do. I can not have this going on anymore as I feel my life is stuck beause of something I did not even own. Please help me .</p>
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We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Ms Lethole
Kindly refer to the email correspondence wherein the feedback has been provided.
Thanks,
Complaint Resolution Centre
***
Good day Ms Lethole
Kindly refer to the email correspondence wherein the feedback has been provided.
Thanks,
Complaint Resolution Centre
***
