Poor service

<p>I have been sitting at the branch for more than 30 minutes, and am yet to receive assistance for a transaction that declined where i then had to pay cash and then the money was transferred out of my account. I have been to the branch immediately after they sms notification and was informed that i must go back to the place is swiped my card. Had standard banks system not declined my transaction i would not be stilltting here wasting my time. </p>