FO
Flip O

1 reviews | Active since Mar 2015

02 Feb 2017, 12:49

Poor service

<p>After numerous attempts to change otp from phone number to email adress, Standardbank was unable to assist. The excuse was given that there is only one banker that may possibly help a day later. </p> <p>Being in New Zealand, it is impossible to visit the branch and time difference is also a constraint. </p> <p> </p>

0
Replies (2)
Standard Bank
Standard Bank's reply02 Feb 2017, 15:51
Official

Good day Flip

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Feb 2017, 11:05
Official

Dear Flip

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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