1 reviews | Active since Apr 2012
Poor Service
<p>My husband has a personal loan with with Standard Bank and his account was not reconciled correctly and this is not first time it happed. His loan was for 24 months and Standard Bank is still debiting on his account from his understanding he has never skip the payment and yet he was told that he is owing R500 please reconcile this account this is unfair and poor service. Standard Bank is a big institute but yet can reconcile such a small account.</p>
Good day Prudence
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Prudence
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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No one has contacted Richard Mdaka regarding his issue, please contact him on number ********** 551
No one has contacted Richard Mdaka regarding his issue, please contact him on number ********** 551
Good day Prudence
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Prudence
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Richard went to Standard Bank Germiston and he was not helped, this is shocking that bank can't pick it up on the system that when contract started and when is ending you asking the customer to provide the information. Surely you have system in place. His contract was for 24 months and it was finished in December 2016 and still you are debiting on his account and claim that he is owing he has never missed any debit order for the past 24 months. i think this account needs to reconcile then you will see were the mistake is. This a poor service that Standard Bank can't concile the accounts for 10,000 this is nothing to you then please do thinks right.
Richard went to Standard Bank Germiston and he was not helped, this is shocking that bank can't pick it up on the system that when contract started and when is ending you asking the customer to provide the information. Surely you have system in place. His contract was for 24 months and it was finished in December 2016 and still you are debiting on his account and claim that he is owing he has never missed any debit order for the past 24 months. i think this account needs to reconcile then you will see were the mistake is. This a poor service that Standard Bank can't concile the accounts for 10,000 this is nothing to you then please do thinks right.
Dear Prudence
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Prudence
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***