Poor Service

One of our staff members had to wait 4 days to gain access to her salary/account. When she confronted Standard Bank Lyttelton they told her she need to FICA. She completed all the documentation requested. They told her that they will phone her once they finished the FICA process. The next day she still could not access her account or money. We phoned Standard Bank Customer Service and the lady told us she can't get through to the Lyttelton branch. As a result we had to go back to Standard Bank Lyttelton yesterday due to the delay in service. They told us that the systems are offline. Standard Bank Lyttelton issued a cheque for the amount in her bank account. Still she did get her money but her account is still not working. It's completely frozen. She cannot withdraw or swipe her card.