Poor service

Si i tried using my son's card and got an error message saying i should go to my closest branch. <br> So i go to the Rosebank bank branch and was told that they will need proof of residents, but when i asked the lady said that it is on the system. So my question is why freeze an account without any notifications and why request something you already have?<br> <br> Anyway...i returned to today with the proof of residents and my son's birth certificate and had to wait 45 minutes in the enquiry queue, When i got to the front i was told that i should queue somewhere else. <br> I only get 1 hour lunch and i needed that corrected today as i will need the money in the account tomorrow for my son's operation!!!!<br> <br> No one came to ask me why i am there to direct me to where i need to queue.<br> That is poor service. <br> Now i'm still sitting with a frozen account and 11AM tomorrow i will need the money but due to the lack of service i had to waste 45 minutes waiting in the wrong damn queue. Not cool.