Poor Service

<p>On 17/6/2016 I logged a call with Standard Bank where I required R1000 to be refunded to me. I had amended the beneficiary details on my internet banking however this change did not reflect on my app on my phone which I used to make the payment. After all these months I think I have finally made the staff at Standard bank understand that if I get a new card then its the duty of the staff to link my cards. I was not prepared to pay approx.R397 to get R1000 refunded to me when the error is with the bank. Anyway I have since been in contact with Ameera Khan and Luyanda Ntusi who have promised that the reversal shall be done. </p> <p>On Wed, Dec 14, 2016 at 12:48 PM, Ntusi, Luyanda L ********** .za> wrote:<br />Good Day</p> <p> </p> <p>My apologies for the late response.</p> <p> I’m busy working on it and I’ll my level best to finalise it by tomorrow latest before close of business.</p> <p> </p> <p>This was the last email I received and to date still nothing.</p> <p> </p> <p>I have been a customer of Standard bank for over 10 years and never expected this service. If I owe R1000 to them I would have interest etc added and money already deducted. Really disappointed after 6 months I still don't have my money.</p>