poor service

<p>I am having home loan with standard bank, on the 25 November 2016 I emailed a cancellation letter for the life cover because I do have green light life cover with old mutual,proof was also emailed to them.The only message I received from them it was stated in that message they have received my request they are still busy with it, a consultant will consult me shortly.I have been waiting since 25 November no one phoned. I don't expecting them to deduct from my account because ii followed all the procedure as I was advised by one of their consultant. I can't keep on paying 2 life cover,I am not happy at all about their poor service. I am in dark cloud don't know weather they will stip the debit of? </p>