poor service

<p>I tried to increase my overdraft fasility at the branch, just to findout that it declined due to arrears on my VAF account. In 29years with the bank I have never missed a payment all my accounts are on debitorder. After discussions with the banker I was advise to pay in the amount as there was a problem with the last debitorder run but that the will not penilaise me as the bank was at fault. Well needless to say the next day I went back to the bank just to findout thst it shows negative on my profile. To try and sortout the problem I spend 45 min on the phone trying to get someone to clear my profile ..... with no sucsess. Never in my live have I experienced such poor poor service. Its not the staff is the system. Everyone I spoke to were friendly and profesional</p>