1 reviews | Active since Jul 2016

05 Dec 2016, 12:43

poor service

<p>I could not access my internet bank account for some misterious reason. So on Friday I went to the branch, wait in the q, then waited 17 minutes to b connected to somebody on the phone, then told my pin is blocked, then told I have the wrong card with me(but its linked with my visa card). I wanted to pay beneficiaries and was told to do it at the ATM outside, I went outside, beneficiaries shows X. Went back on Saturday to the ATM to try again, ATM off line, went inside again, STD bank offline. Hows that for a banking experience with Standard Bank???</p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Dec 2016, 15:42
Official

Good day Johan Geldenhuis

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Dec 2016, 09:03
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Dec 2016, 09:03
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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