Poor Service

I'm truly disappointed and unhappy with the service I received or should I say didn't receive at all from Standard Bank Hyde Park. I waited for about 45 minutes just to see a service consultant and the bank was not even full to have waited that long and eventually the front desk lady Manana offered to assist me with my cheque account query, she informed me that my account is in arrears and still needed to see a consultant. I didn't have that time as I had other things to attended to and had already wasted 45 minutes to be assisted. According to my understanding I know that account as being fully paid and in zero balance. <br> <br> I'm really disgusted by the service that Standard bank is offering and I've been with the bank for over 7 years.