Poor Service

I went to Standard Bank Midlands Mall today. I was there for three hours. The request was quite simple: please give me a print-out of all payments made to ONE beneficiary over the last three years, from my cheque account and credit card. After three hours, I had to leave. I was surprised to hear that the proof of psyments could be e-mailed and wondered why the consultant did not offer to do so in the first place. The email arrived shortly after I got home. It contained about 10 Proof of Payments, in seperate attachments, some of them not even balancing to the amounts on the more recent bank statements, which I still have access to. The consultant's response to my next email: he does not know why the amounts are different and I should come back to the bank again. My word, Standard Bank, that's just great?! Exemplary service!