Poor Service

<p>On 23 September 2016, I swiped my card at a restaurant. Unfortunately, the transaction was processed twice.</p> <p>After numerous calls to Standard bank’s call centre I couldn’t get any co-operation. I was putt through to a few people and personnel, but in the end, I was forced to go in the bank and log a dispute. That was done on the 4th of October and received a reference number.</p> <p>I followed up the reference number on the 17th of November to learn that there was no progress on my request. It forced me to go to my branch in Pretoria. After an hour in the bank the consultant could not get hold of the team leader at customer services. I was promised that she will sort this problem and give me a call during the day. I am still waiting for the call…</p> <p>Almost 2 months later and more than 120 minutes spent on the phone there is still zero progress on my logged dispute.</p>