CA
Craig A
1 reviews | Active since Sept 2021
19 Oct 2021, 12:31
Poor service
I app**** to Standard bank in August, September, October 2021 for financial relief, i dealt with Chan Lee first and have sent through all the documents as requested, I never received any feed back, I decided to phone STD Bank , I waited on the phone for 30 Minutes before anyone picked up, When i evenutally got through i spoke to "Princess" and she told me that this account has been send to a different department, She said that they notified me via email, but cannot tell me to which email address it was sent to, After asking for this information she subsequently put the phone down.
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Replies (2)
Standard Bank's replyOfficial
20 Oct 2021, 03:17 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply20 Oct 2021, 03:17
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
CA
Craig A's updateReviewer Update
20 Oct 2021, 18:50Good day, no time frame was provided for resolution or when someone would contact me for more information, Doesn't seem as if this was prioritized as a matter of urgency, Can someone please assist me, My debit order date is looming closer, and i am getting more anxious as i dont know what to do
CA
Craig A's update20 Oct 2021, 18:50
Reviewer Update
Good day, no time frame was provided for resolution or when someone would contact me for more information, Doesn't seem as if this was prioritized as a matter of urgency, Can someone please assist me, My debit order date is looming closer, and i am getting more anxious as i dont know what to do