Poor service

Absolutely ridiculous service. I was charged a standard fee of R200 on my account because the merchant apparently processed a debit order late. On top of that, I was charged an "overdraft service fee" of R69 despite not having an overdraft facility and never using this account for anything other than transfers and debit orders.

I contacted customer service, hoping for a reasonable explanation or a reversal of the fees, but was simply told they could not reverse them.

Charging customers for a merchant's late processing and then adding an overdraft fee on an account without an overdraft is unacceptable. Very disappointed with the way this has been handled.