NZ
Nozinyanga Z
1 reviews | Active since Aug 2022
21 Aug 2023, 09:35
Poor service
Hi All, Please note that am experiencing extremely poor service from this bank. My car was financed by Standard and dealership paid of my car already on 31.07.2023 I have sent payment confirmation to that Vafpament email address. But I just called now it is not sorted yet. Am not expecting any deduction from standard. Am not happy at all.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
21 Aug 2023, 09:37Dear Nozinyanga
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Aug 2023, 09:37
Official
Dear Nozinyanga
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
NZ
Nozinyanga Z's updateReviewer Update
21 Aug 2023, 10:06PLEASE MAKE I DONT WANT ANY DEBIT ORDER TO GO THROUGH THIS NEED TO BE CANCELED AS SOON AS POSSIBLE. I HAVE ALSO SEND PROOF OF PAYMENT TO THECALL CENTRE SUPERVISOR AGAIN
NZ
Nozinyanga Z's update21 Aug 2023, 10:06
Reviewer Update
PLEASE MAKE I DONT WANT ANY DEBIT ORDER TO GO THROUGH THIS NEED TO BE CANCELED AS SOON AS POSSIBLE. I HAVE ALSO SEND PROOF OF PAYMENT TO THECALL CENTRE SUPERVISOR AGAIN
Standard Bank's replyOfficial
21 Aug 2023, 10:31Hello Nozinyanga
We have escalated this matter, as we have noted your concerns.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have escalated this matter, as we have noted your concerns.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Aug 2023, 10:31
Official
Hello Nozinyanga
We have escalated this matter, as we have noted your concerns.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have escalated this matter, as we have noted your concerns.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
NZ
Nozinyanga Z's updateReviewer Update
21 Aug 2023, 12:09Just an update am happy to say my query has been now solved. Receive a call from the call center Supervisor that my payment will be allocated and no debit will run through this month.
Thank you very much for the call center Supervisor due to Poipa Act I can't mentioned her details. She told me that she will contact me durin the day and yes she did so with good news Thank you Very much for all your help keep on doing excellent job. I can give you 100% of your service we really need people like you. You have to leave what ever you were supposed to do today and help me, thanks for extra mile. Much appreciated. No words to thank you. I will definitely recommend Standard Bank to other people if we still have such amazing people solving problems in few hours like you. Please this need to be committed to her as well.
Thank you very much for the call center Supervisor due to Poipa Act I can't mentioned her details. She told me that she will contact me durin the day and yes she did so with good news Thank you Very much for all your help keep on doing excellent job. I can give you 100% of your service we really need people like you. You have to leave what ever you were supposed to do today and help me, thanks for extra mile. Much appreciated. No words to thank you. I will definitely recommend Standard Bank to other people if we still have such amazing people solving problems in few hours like you. Please this need to be committed to her as well.
NZ
Nozinyanga Z's update21 Aug 2023, 12:09
Reviewer Update
Just an update am happy to say my query has been now solved. Receive a call from the call center Supervisor that my payment will be allocated and no debit will run through this month.
Thank you very much for the call center Supervisor due to Poipa Act I can't mentioned her details. She told me that she will contact me durin the day and yes she did so with good news Thank you Very much for all your help keep on doing excellent job. I can give you 100% of your service we really need people like you. You have to leave what ever you were supposed to do today and help me, thanks for extra mile. Much appreciated. No words to thank you. I will definitely recommend Standard Bank to other people if we still have such amazing people solving problems in few hours like you. Please this need to be committed to her as well.
Thank you very much for the call center Supervisor due to Poipa Act I can't mentioned her details. She told me that she will contact me durin the day and yes she did so with good news Thank you Very much for all your help keep on doing excellent job. I can give you 100% of your service we really need people like you. You have to leave what ever you were supposed to do today and help me, thanks for extra mile. Much appreciated. No words to thank you. I will definitely recommend Standard Bank to other people if we still have such amazing people solving problems in few hours like you. Please this need to be committed to her as well.
Standard Bank's replyOfficial
21 Aug 2023, 12:13Dear Nozinyanga,
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2023, 12:13
Official
Dear Nozinyanga,
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Aug 2023, 10:07Dear Nozinyanga
We have received feedback from our complaint resolution team that the matter has been successfully resolved.
Thank you for allowing the team an opportunity to turn your experience with us into a positive one.
If you need any further assistance, please don’t hesitate to reach out to us.
Regards,
Standard Bank Help Centre
***
We have received feedback from our complaint resolution team that the matter has been successfully resolved.
Thank you for allowing the team an opportunity to turn your experience with us into a positive one.
If you need any further assistance, please don’t hesitate to reach out to us.
Regards,
Standard Bank Help Centre
***
Standard Bank's reply23 Aug 2023, 10:07
Official
Dear Nozinyanga
We have received feedback from our complaint resolution team that the matter has been successfully resolved.
Thank you for allowing the team an opportunity to turn your experience with us into a positive one.
If you need any further assistance, please don’t hesitate to reach out to us.
Regards,
Standard Bank Help Centre
***
We have received feedback from our complaint resolution team that the matter has been successfully resolved.
Thank you for allowing the team an opportunity to turn your experience with us into a positive one.
If you need any further assistance, please don’t hesitate to reach out to us.
Regards,
Standard Bank Help Centre
***