Poor service

<p>I wrote to Standardbank and attached all proof of payments of my garage card after receiveing a call from a collections company,to which I was ery suprised as my account was paid every month-after weeks of trying to get a response a lady from the bank responded</p> <p>Good dayYour account is up to date. Emely MokaganeIAccount Management RegardsEmely,after which i req her to call their debt collectors off,i never received a respose from that request.I then went onto their complaints resolution on the internet, and again after weeks received</p> <p>The account is in arrears for more than 3 months and have since app**** our internal collections strategy, whereby an account is in arrears for more than 3 months, we may proceed to hand the account over to our external debt collection agency;</p> <p> The account was in arrears for 4 months in September 2016, and we have since handed the account to Credit Solutions and have also ceded right to them for further collection;</p> <p> Kindly contact them on *** in order to attempt a suitable repayment arrangement in order to avoid any adverse listings at the credit bureaus and restrict future lending</p> <p>which is wrong ,clearly the bank did not bother to check all the details ,only to provide a template response after weeks of waiting for the response.This has a negative effect on my credit rating, but the bank does not care.I have responded to the email form their Complaint Resolution Centre and have had no response, even though the email has been read .Email was sent to and read by ********** </p> <p> </p>