poor service

<p>I app**** for a increase on my revolving loan on the 12th of October 2016 and was approved.I was told that funds will be available in 3 working days and today is the 19th already no funds have been deposited.after calling standard bank numerous times and been put on hold for hours on end I was told that a consultant will call me since the 17th of October am still waiting. I finally got through and was told that the application is been aproved and is in the back room and people in that department can't be reached by phone. I feel let down by the service I wouldn't have app**** if I did not need the money agently.</p>