Poor service

I am writing about the experience I had I have a credit card which was handed over to Bham and Dahya Attorneys. I was promised 40% by the company and when it is time to deliver things change. I requested the recording of the conversation we had over the phone I was sent to Standbank branch by Khanyisile Molefe to obtain the recordings which I don't get I never used Standard telephone. I visit the Standard bank Brandwag branch they informed me otherwise that they cannot give the recordings the company is supposed to give me themselves. The assistant Mr. E Moses made a call to Standard legal who promised to attend to the matter and I should receive a call on Monday and still no update from Standard Bank legal.