1 reviews | Active since Sept 2016

16 Sept 2016, 10:29

poor service

<p>This bank service is so poor and the fees are so high. i normally bank at Hatfield branch and now they are closed for renovation, so i went to hillcrest to deposit the shops money, the atm deposit outside is faulty and i have to go bank inside paying higher fees than outside, they tell me i have to go to Brooklyn and deposit as if i have time for that. i will immediately close my business and personal accounts and move to another bank. How can a bank charge you R1.20c for a proof of payment email, aren’t emails free? So now I also deposit money into my credit card to hire a car at cape town international airport and the money not showing it will take 24hours but I did the deposit inside the bank doesn’t that show immediately. So I tried phoning 3 times and nobody can assist me. No guys this bank real have time to play</p>

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Replies (3)
Standard Bank
Standard Bank's reply16 Sept 2016, 14:10
Official

Good day Allan Caleb Bernardus

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply20 Sept 2016, 06:43
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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's update20 Sept 2016, 07:56
Reviewer Update

Thank you Thomas Martin at Hilcrest standard bank for helping me just in time, As soon as i landed in cape town airport thomas phoned me and told me he managed to clear the funds and i could rent my car from Hertz.

Thank you Thomas