Poor service

First it was the call centre taking their precious time waiting for an available consultant (waiting for more than 5mins to get assistance is not good- hire more stuff and there is no face to face contact). Now I'm at the jabulani mall branch, been waiting for more and an hour outside and only 2 people are attended to in every 15-20mins. I understand that covid protocols need to adhered to but really more than 15 mins to attend to 2 people. Are your systems slow sore are you just tired of our money. If you want us to explore other please dont hesitate to inform us. Elderly people are not taken to consideration, it's cold outside and they are the ones who are more likely fall ill. As much as we need your efficient and effective services as a company you also need us as customers coz without us you won't be able to generate any revenue. I hope a get a response regarding my rent, it not then you really dont care about your clients but about the money make from us