Poor Service

<p>Service request number ********** 459 has reference.</p> <p> ********** 115080 Mrs Hendrika Susanna Botha closed her Master Card with Standard Bank, see above number.</p> <p>She requested the bank to send a confirmation email to ********** because we app**** for a loan on our bond. The bank informed us that this will happen as soon as it is completed, however only received sms. The bank cannot process our request without confirmation from you that account has been settled and closed.</p> <p>Please assist in this regard as various calls to your department, ********** 000, have resulted in no satisfaction as calls were disconnected or no answer after 20min. I also send a enquiry to cardqueries ********** <p>Your Slogan is: "Moving Forward", this is very far from the truth. *********** if you ask me.</p> <p>Please call Mrs Botha on ********** 212.</p> <p> </p>