Poor Service

I've been faxing cession forms to the home loans department since January 2015 (The provider does not have email/ accept email), for the bank to fill in their details. The latest attempt came back filled in and signed, but with the person responsible's (Shamina) surname and email address missing.<br> <br> It's been faxed multiple times already and this last time a consultant then sent me a Standard Bank cession form that also needed to be filled in, which was done by me.<br> <br> This request has become a very frustrating process.<br> <br> I am still awaiting for Shamina to call me back, as promised by the call centre this morning.