KN
Khaye N

1 reviews | Active since May 2016

20 Aug 2016, 09:19

Poor service

<p>Went to the branch on Wednesday to sort out my card as I believe it was cloned, the card was blocked as requested. I also had a problem as I couldn't swipe my card at any stores, thy said it will be fine with a temporary card. The temporary card also did not work. Called the card division and thy could not help me, I demanded that manager calls me back as I was not happy. Was advised that umhlanga ridge manager will call me back, and till today they haven't phoned me back. I'm very disappointed with standard bank and right now I'm thinking of changing banks. It was such an inconvenience to withdraw cash everyday I wanted to buy...and on top of that I wil be charged for withdrawing</p>

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Replies (2)
Standard Bank
Standard Bank's reply22 Aug 2016, 12:16
Official

Good day Khaye Ntuli

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply23 Aug 2016, 07:45
Official

Good day Khaye Ntuli

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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