1 reviews | Active since Oct 2011
Poor service
<p>I visited the Tyger Manor branch on 26 July 2016 to reinvest my sons fixed deposit as it reached maturity. The consultant (Fabian) assisting me could not do reinvest the amount on my behalf because of their system. Due to time constraints I had to leave but he took down all my details and promised to send me confirmation once he completed my request.</p> <p>Come 1 August, I did not hear back from him and drove again to the branch and spoke to him. He said that the money was reinvested and that he will send the confirmation on that day.</p> <p>Come 2 August, I am still waiting for this confirmation. Very poor service and this is one of the reasons I personally left SB!</p>
Good day Vasigan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Vasigan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Vasigan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Vasigan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Further to the above the Tyger Manor branch (Fabian) confirmed that the system was corrected and that the next time I attempt to use the autobank service that it will be fully functioning.
I visited an autobank machine last Thursday and to my irritation found out that the original complaint was never really resolved as the system did not allow me to invest in a fixed deposit. Very dissapointed with Standard Bank.
Further to the above the Tyger Manor branch (Fabian) confirmed that the system was corrected and that the next time I attempt to use the autobank service that it will be fully functioning.
I visited an autobank machine last Thursday and to my irritation found out that the original complaint was never really resolved as the system did not allow me to invest in a fixed deposit. Very dissapointed with Standard Bank.