WB
Wynand B

1 reviews | Active since Aug 2014

13 Jul 2016, 03:50

Poor service!

<p>I have contacted Standard Bank regaring a credit dispute on the 3rd of June 2016,electornically been notified that my concern has been forwarded to the complaints department on the 13th of June 2016 and up to date I have not receive any feed back or responce from Standard Bank.To take further steps and raise the issue with the Banking Ombudsman and National Credit Regulator I need at least a reference number form Standard Bank but no body's home or any responce.Sorry for their customers!</p>

0
Replies (3)
Standard Bank
Standard Bank's reply13 Jul 2016, 10:46
Official

Good day Wynand

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply14 Jul 2016, 12:26
Official

Good day Wynand

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

WB
Wynand B's update15 Jul 2016, 14:31
Reviewer Update

Good day!

I have respnded to the mail send from Standard Bank/Joseph Whiticker and furnish the sender with my complete version of events.I have also requested a reference number because this is now with Standard Bank for more than a month and I would like to take this up with the Banking ombudsman and NCR.