Poor service

<p>This is regards to June debit order that has once again not gone off my account.</p> <p> </p> <p>I have been with my new bank 5 months already. I went into Blue Route Tokai and requested my bank details to be changed.</p> <p>The consultant advised me to write a letter and that she will send it off and the changes with be done.</p> <p>The request was to change my bank details to my new account and the debit order to be deducted on the 20th each month.</p> <p>As I have changed jobs, this was however not done.</p> <p> </p> <p>Due to your consultant my account went into arrears! I have spoken to probably 10 agents in your call Centre and logged a complaint</p> <p>As you can see on the call history.</p> <p>The response I got was sorry and that I have to go back to the branch and take a statement of my new bank details, as the previous</p> <p>Consultant had to request this.</p> <p> </p> <p>I then went to the bank in May/June and requested the branch manager and he/she was not available only the Team leader of the branch was available.</p> <p>We then sat down she changed bank details and gave me documentation that it has been done.</p> <p>Service request nr: ********** 132</p> <p> </p> <p>On the 28 June a debit order was submitted from my Standard bank account once again, this of course reversed as I have a different bank account.</p> <p>I still have the available funds in my new account waiting for it to be deducted and it’s now 06 July 2016.</p> <p> </p> <p>I have called your centre again today requested a customer email address and I was advised that the agent does not have the mail address will transfer me and the call got cut.</p> <p> </p> <p>My credit record is going to reflect as a default payer and then I’m going to receive collection calls once again due to your poor service.</p> <p>There are reversal charges which I am not liable for and why should I be paying a service fee for such TERRIBLE SERVICE!!! </p> <p>Up until today my request has not be done.</p> <p> </p> <p> </p>