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warren S

1 reviews | Active since May 2013

21 Jun 2016, 05:24

Poor Service

<p>Standard bank - I requested two promo/presentation cheques to handover to two charity organisations on behalf of the football club I belogn to. I was disspaointed to hear that I would have to go all the way to the CBD and Pay for it. The club and I both bank at Standard bank and would have thought that my bank would be proud to be part of such initiatives, social outreach and community support. I then went to Nedbank who gladly gave me a presentation cheque for free and I dont even bank with them!</p> <p> </p> <p>Standard bank Plumstead - There are a few banks in the same close proximity, on Plumstead Main Road. The only bank that closes its doors to its ATM machines after 5 is Standard Bank. All the other banks enlist a security gaurd. Standard bank customers have to then go non Standard bank ATM machines to draw cash at additional charges. Standrd Bank clearly does not care about its customers as they too cheap to employ a security gaurd. </p> <p> </p> <p>Dissapointed customer</p>

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Replies (3)
Standard Bank
Standard Bank's reply21 Jun 2016, 07:44
Official

Good day Warren

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jun 2016, 10:08
Official

Good day Warren

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply27 Jun 2016, 08:22
Official

Dear Warren

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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