cN
charity N

1 reviews | Active since Jun 2016

09 Jun 2016, 09:07

poor service

<p>am a very good costermer at standard bank ,last year i app**** for a personal loan and i paid it double every month to finish quickly,now on the 03 june 2016 i went to standard bank to apply for a credit card and they couldn't help me at all so i am ver vaer agry with them i am thinking to move my account else where they can help me and treat me like thier client ......i dnt knw wht is the problem with them cause i keep my personal loan up to date but they cant even hel;p me with a credit card,,,,,and when i go to other banks they are very happy to help me but as my bank they cant. i demant answer now,whATS wrong with you...u are happy to take my money but you cant help me with a simple thing credit card ......am ****ed off with standard bank am moving my account somewhere else.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply09 Jun 2016, 11:57
Official

Good day Charity Ncube

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply09 Jun 2016, 13:40
Official

Good day Charity Ncube

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply21 Jun 2016, 08:14
Official

Dear Charity Ncube

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***