Poor Service

On 1 January 2022, I made 2 payments on my Standard Bank app to 2 beneficiaries( my Rent) and DSTV. On the 3rd of January, I received 2 notifications that the payments have been made to said beneficiaries( both ABSA account holders). This morning( 7 January), I received a message from DSTV, that because they have not received any payment, they were disconnecting my account. I had to leave my job and rushed through to the DSTV office, spent almost 1 hour in line, only to be told that no funds have gone into their account. I was advised to contact my bank and ask for a proof of payment report. I got to the bank, waited in another long line and the assistant who was very helpful, immediately contacted the head office after having checked my account and could confirm that both payments have been deducted off my account on the 3rd of January. I contacted my landlady, who also confirmed the same. That no funds reflected on her account. The agent at the Standard Bank Head Office could not resolve the problem and insisted that his system shows that the payments have been made. This resulted in my having lost houes at work, driving into the nearest town( Vredenburg), spending almost 3 hours between the bank and DSTV, and having had to pay a connection fee at DSTV. All I received from Standard Bank were below:

Standard Bank: Service request no. *** due on 14.01.2022 is now open. Queries? ***.

None of my beneficiaries have been paid yet.

This is not my first bad experience with this bank.