poor service

<p> </p> <p>I was incorrectly charged on my account the regional business manager ignore to assist me by the name of Gloria since January I am trying to get hold of mercia provincial manager to no avail I have been threatened in the bank that if I complain they will put me out the branch with the police I have lost a valued client cause they refused to help me clear my cheque from a reputable institution which I deposit frequently so I would like my loss of income to be retained by the bank I would as well like my charges reimburse with interest as it was a long time I would also like a review of why staff is not maintained </p>