Poor service (3 yrs later and my account still not closed)

I had an account with Standard bank more than three years ago, settled the account, and closed it at a branch. To date, my account has not been closed and this has affected my credit record for three years I complain every year and still, they refuse to assist me. The last mail that I sent in January was only responded to a few days ago stating that I need to go to the branch and close the account when this was not my fault.

From: Molele, Seja S <***> Sent: Wednesday, 13 May 2020 9:48 AM To: Nishe Mokoena [ MTN South Africa ] <***> Subject: Account closure

Good day

hank you for your valuable concerns raised on with the Complaints Resolution Center.

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

. It is my pleasure to inform you on how to close your account. The quickest way to close the account is to visit the branch with your Identity Documents. All accounts are closed at the branch.

You are welcome to contact us should you require further assistance.

We appreciate your support and loyalty. ________________________________________ From: Temba, Gugulethu G <***> on behalf of Complaints.Resolution Centre <***> Sent: Monday, 13 January 2020 10:30 To: Complaint Resolution Centre <***> Subject: FW: Account closure From: Nishe Mokoena [ MTN South Africa ] <***> Sent: Wednesday, 08 January 2020 13:20 To: Complaints.Resolution Centre <***> Subject: Account closure To whom it may concern. I would like to complain about a bank account that I had with Standard bank. I settled the account at a branch about a year ago however, this has still not been done. The issue that I had was that while my account was in the process of cancelation funds went into the account. I contacted collections and they reassured me that they will send the funds into my correct bank account. This was done however, it seems that when they refunded me that they reopened the account and have not closed it. This has resulted in me receiving statements with interest amounts that keep increasing. I have called and tried to resolve this many times with no help. Kindly assist by closing the account and clearing the amount due as I do not owe standard bank anything and this is reflecting negatively on my credit score. Account no: 40 *** Warm regards, Nishe Mokoena Analyst:Customer Experience Design C: +***2 *** | mtn.co.za