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nomkhitha N
1 reviews | Active since Nov 2016
19 Oct 2022, 12:56
poor service
I have been at the branch twice in one week and still no assistance i need to change my number so i can access my app and internet banking but its always full so i end up leaving without being assisted can someone call me on *** cause i cant go back and waste my lunch time
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 Oct 2022, 13:01Good day Nomkhitha
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Oct 2022, 13:01
Official
Good day Nomkhitha
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
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nomkhitha N's updateReviewer Update
19 Oct 2022, 13:18Hi one of your agents called and dropped the call while im responding is this the urgency you reffering to ? cause the agent dropped the call while im responding to the call this is really unacceptable and pathetic
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nomkhitha N's update19 Oct 2022, 13:18
Reviewer Update
Hi one of your agents called and dropped the call while im responding is this the urgency you reffering to ? cause the agent dropped the call while im responding to the call this is really unacceptable and pathetic
Standard Bank's replyOfficial
19 Oct 2022, 13:34Good day Nomkhitha
Thank you for taking our call.
We will escalate this matter to our Branch Leadership team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
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Thank you for taking our call.
We will escalate this matter to our Branch Leadership team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Oct 2022, 13:34
Official
Good day Nomkhitha
Thank you for taking our call.
We will escalate this matter to our Branch Leadership team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
We will escalate this matter to our Branch Leadership team.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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nomkhitha N's updateReviewer Update
22 Oct 2022, 10:22i was in the branch and my query is still not resolved my app is still not working i was told by the branch manager YUSUF that i should receive an OTP request within an hour that was Thursday ago and still haven't received any OTP and cant access the app i don't know what to do anymore i was at the branch to update my details and new number but still cant access my app
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nomkhitha N's update22 Oct 2022, 10:22
Reviewer Update
i was in the branch and my query is still not resolved my app is still not working i was told by the branch manager YUSUF that i should receive an OTP request within an hour that was Thursday ago and still haven't received any OTP and cant access the app i don't know what to do anymore i was at the branch to update my details and new number but still cant access my app
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nomkhitha N's updateReviewer Update
22 Oct 2022, 11:17when will that be ? cause im at work i cant keep on going to the bank for a simple thing cant you get someone from the internet banking side and assist me and register my number once
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nomkhitha N's update22 Oct 2022, 11:17
Reviewer Update
when will that be ? cause im at work i cant keep on going to the bank for a simple thing cant you get someone from the internet banking side and assist me and register my number once
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nomkhitha N's updateReviewer Update
22 Oct 2022, 12:25but how long will that be ? im still waiting on an OTP since Thursday is there no agents working and call me and do this over the phone ? cause i mean i already went in the branch and wasted my time for something thats was not resolved
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nomkhitha N's update22 Oct 2022, 12:25
Reviewer Update
but how long will that be ? im still waiting on an OTP since Thursday is there no agents working and call me and do this over the phone ? cause i mean i already went in the branch and wasted my time for something thats was not resolved