Poor service

At this point I am just honestly frustrated with Standard Bank the level of service I have received is honestly shocking my VAF account has now been handed over to attorneys due to a payment made on 24 December from my Discovery Account still no allocation has been made since December no feedback Bahm Dahya attorneys don’t even call nor provide feedback upon calling myself they never have an answer it’s always “we will follow up with the bank” I use same reference and account number for payments I have sent POP don’t know what more to do can someone please attend to this matter this is by far an inconvenience that I now need to come to this platform in order to be heard I had requested last year May for a debit order from Discovery and no one can resolve why you cannot debit from Discovery of which is why I have opted to make manual payments ..Please assist