Poor service

I submitted my fica details in January and a form which was request4de by Sandard bank, In Februayr<br> I got a further sms regarding fica - but as I had already submitted I did not worry about it. They then<br> froze my accounts I got in touch with the Fica depart and after much and keeping me on the phone<br> for 15 mins they advised it was a mistake they would reinstate my account which they did. <br> Last wek I received an sms advising if I did not supply my fica details they would freeze my account<br> I once again contacted the fica dept and went over my sorry story they said ignore the SMS IT MUST<br> have been a mistake as they had my fica details. <br> <br> Yesterday morning they once again froze my accounts - I contacted the fica department requesting<br> that I speak To a manager they put me through to some named Jonathan who said he was a team<br> leader. He then promise to investigate and come back to me. He took all my details but hasd<br> failed to return the call.<br> I phoned again this morning the Prestige banking depart Paula and she promised to contact the bank<br> manager and request they contact me. Riette from the bank then phoned me ^& said she would c<br> come back I'm still waiting