MM
Missy M

1 reviews | Active since Jun 2023

14 Jun 2023, 11:48

Poor service 😢

I'm really disappointed 😞 with the poor service that I have received from this bank. I've been asking for a debit order date amendment but it's seem like the whole vef department is unable to assit. I have called numerous times and all I get it's consultants that seem to not be knowing what they doing......I've received service request due date but still the debit order date has not change......it's been 2 months now. I've asked for the date to be changed from the 7th to 26th as I get paid month now, how am I suppose to account for the debit order on the 7th. Can standardbank please treat it's customers with integrity for a big corporate this service is disappointing.

I'd ***

Cell ***

0
Replies (3)
Standard Bank
Standard Bank's reply14 Jun 2023, 11:50
Official
Dear Missy

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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MM
Missy M's update14 Jun 2023, 20:01
Reviewer Update
Can this be sorted soonest please
Standard Bank
Standard Bank's reply15 Jun 2023, 07:28
Official
Dear Missy Mudau

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you as soon as they receive feedback from the stakeholder.

Have a great day further.

Kindest regards
Standard Bank Hello Peter Team 
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