GZ
Gert Z
1 reviews | Active since Jun 2019
14 Aug 2019, 11:54
Poor Service
I have tried for 3 days now to set up my profile to access my montly statements but with no success. First I had trouble to register my email address and finally after many conversations that was done. Now Stanlib require an OTP number to finalise my profile but after numerous requests for such a number I got no reply from Stanlib. Surely Stanlib dont care about their clients. The best I can do is to take my investment elsewhere.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Aug 2019, 09:26Good day Gert
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Standard Bank's reply15 Aug 2019, 09:26
Official
Good day Gert
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
******
Standard Bank's replyOfficial
20 Aug 2019, 11:18Dear Gert van Zyl
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that it is not necessary for assistance anymore.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that it is not necessary for assistance anymore.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Aug 2019, 11:18
Official
Dear Gert van Zyl
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that it is not necessary for assistance anymore.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirm that it is not necessary for assistance anymore.
Kind regards
Clint Petersen
Complaint Resolution Centre
***