Poor Service

As we know Standard Bank is embarking on the change to digital to ensure it stays competitive. Standard bank has started closing its branches to cut costs and improve online services. They have closed 2 branches in my area and have been trying to remove money from my Euro wallet. This morning I finally had a chance to find a bank that could assist. When I got there after chatting to the call agent yesterday who said I can go today they told me they don’t assist with Euro wallet withdrawals on a Saturday and I should come back on Monday? Really? All I responded was that I have a job to go to with no reply. I then waited for about 20 minutes to downgrade my account where I was next in line which was arranged. The assistance just walked right passed us and chose a customer from another line to come and sit by his desk to collect a card. Why was I not helped within the timeframe? This is really poor service and after banking with standard bank for 20 years I will move if nothing improves.