Poor service

I am quite disappointed with the service received from standard bank. I went into standard bank and waited about 1 and a half hours for assistance until I wanted to speak to the manager. A lady by the name of Merin advised she will get someone to assist and I was given documentation to fill out and hand it back to them of which I have done. I went onto the standard bank online site and I see I could get up to 104% bond approval of which was not asked when we initially submitted these documents I then asked Merin if she can follow up as this was never offered to me and she stated unfortunately it have already been submitted. They my wife goes into the branch requesting for a specific bond attorney to be appointed and was told both the ladies is not at work. I then sent an urgent email this morning for a specific attorney to be appointed as they are on the banks panel and still now feed back received. Now it seems I must take my business elsewhere as I am not getting the service I need