NB
Nicole B
1 reviews | Active since Jun 2020
31 Jul 2020, 11:39
Poor service
Still no progress since my compliant was lodged 18 June 2020. Pathetic!!! I am lodged a complaint with the ombud as well.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Jul 2020, 12:22Hello Nicole
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply31 Jul 2020, 12:22
Official
Hello Nicole
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
06 Aug 2020, 12:00Dear Nicole Bergstedt
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Aug 2020, 12:00
Official
Dear Nicole Bergstedt
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
NB
Nicole B's updateReviewer Update
06 Aug 2020, 12:20The response was that there has been delays and they apologise. Bear in mind, nothing has happened on this account since December last year - no progress. So saying there was delays 8 months later is not good enough. I will be happy when they can actually respond that an action has been taken, that progress has been made on this matter.
NB
Nicole B's update06 Aug 2020, 12:20
Reviewer Update
The response was that there has been delays and they apologise. Bear in mind, nothing has happened on this account since December last year - no progress. So saying there was delays 8 months later is not good enough. I will be happy when they can actually respond that an action has been taken, that progress has been made on this matter.