MS
Murcia S
1 reviews | Active since Aug 2015
11 Feb 2025, 13:23
Poor service
Standard bank Cresta branch, the staff at the Cresta branch has no respect for clients and their jobs, I sat for 50 minutes without being attending too, the others were on lunch the others were just roaming around while there clients waiting to be assisted. Three consultants just got up after assisting their clients, others went to the back others went out. There is no way that they were all on lunch because they are supposed to relieve each other. i ended up leaving without being assisted. Please look into this is very unprofessional.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 Feb 2025, 13:27Dear Murcia,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Feb 2025, 13:27
Official
Dear Murcia,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MS
Murcia S's updateReviewer Update
12 Feb 2025, 13:18Complaint turning into Compliment !!! I just want to say thank you to Lucy Lombaard for assisting me my complaint, well done Lucy keep up the good work
MS
Murcia S's update12 Feb 2025, 13:18
Reviewer Update
Complaint turning into Compliment !!! I just want to say thank you to Lucy Lombaard for assisting me my complaint, well done Lucy keep up the good work
Standard Bank's replyOfficial
12 Feb 2025, 13:22Good day Murcia,
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards,
Standard Bank Social Media Team
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Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply12 Feb 2025, 13:22
Official
Good day Murcia,
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it. Have a lovely day further!
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's replyOfficial
13 Feb 2025, 09:21Dear Murcia,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply13 Feb 2025, 09:21
Official
Dear Murcia,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***