Poor service

I have had to call standard bank twice in the last month to query my credit card billing. the first time I had to listen to a lot of nonsense about international calls, travel insurance etc. Not what you want to hear when you are concerned about a transaction.<br> Today I call and get asked to enter my account and CSP. Then I get a thank you and the call is disconnected. Twice!! I call again and select option to speak to a consultant but get a high call volume message. My query still not sorted!!!!<br>