poor service

I sent a application for a further bond on the 14 march 2016 , after calling on many occasion to get updates on the application I had to call today only to be informed that its a decline . <br> When the application was done all the documents was sent through including payslips / expenditure form . the consultant then came back advising that we qualify for R120000 and she requested if she should proceed with the full amount I advised her to go ahead . <br> Last week a accessor was then sent to the house to vaulate the property and I called today to confirm the status of the application and I was then informed it has been declined . <br> Firstly no one bothers to contact me and advise I had to call in hows that for service ?<br> I believe the property was valued at a R20 000 lesser instead of them calling to inform the same and and to find out if we actually will accept a loan of R20 000 lesser they decline it . which is totally not fair . Firstly the consultant advised me that we can ger R120 000 surely she got this figure based on the application she did ???. how do you guys operate ? <br>