Poor service

In may month i stoped debt orders and was charged to stoped that previously i was not told charged for ,after contacting them the matter was rectified ,i stoped them all as i am not working anymore, so they told me that the debt orders will be monitored this month just in case, netherless to say 1 still tried to go off and bounced i was on the phone for 10 min and still no assistance i cant hold on soo long i don't have money for airtime, so i sent a email, not only do i get a load of nonsence back bout how charges will be charged ect..clearly the voice recoring or notes were not read or listerned hence telling me i will be charges numerous charge!,i requested this now sorted out and the dam debt order stoped and the bounce charge reversed ,as well as explaining why a overdraft amount was charged as i do no not have any sort of overdraft, i have not recieved any response from them since the email. I find it pathetic that wen someone unemployed seeks assistance all is said how i will need to pay charges!!that is not helping that is suking money out of a rok.is this how standard bank treats there customers. **** was is the point of having a account is minus every month? So wen funds do come in it will like go to all the fees charged, which is not right!,no wonder people change their bank accounts!!. I expect this matter to be sorted out once and for all.